Nov 17 2008
Upon purchasing the Zoombak GPS tracking device, you will first notice the convenient compact size of the unit which comes complete with an AC wall charger, pouch, car charger and user-guide. What might also catch your eye is the innovative packaging which illustrates Zoombak’s efforts to target specific market segments. Their message, “We offer products designed to meet everyone’s needs”, leaves an overall aesthetically pleasing first impression on the consumer.
Start-Up and Activation:
Upon bringing the unit home, you will need to activate the Zoombak GPS tracking unit before it will be ready to record GPS locations. The initial set-up process requires the user to visit the Zoombak website and click on the “activate” tab to create and activate an account. Activating an account requires an e-mail address for a username, a password for secure login, a four digit pin for SMS based communication with the Zoombak, and the answer to a general security question such as a mother’s maiden name or family pet name. You will also need to provide an alphanumeric name such as Ryan25, Spot04, etc. Once the account is created, the user will then need to disclose credit card information to keep on file for the monthly fee ($14.99) that will be drawn from the user’s credit card every 30 days. Because the unit incorporates cellular technology provided by T-Mobile, a service plan, along with a one year commitment is required under the T-Mobile terms and conditions. If you were to cancel the plan prematurely, a $100.00 termination fee would be applied to your card on file. Activating the unit is a simple, user-friendly procedure. Should you, however, experience difficulty getting an account set-up, Zoombak provides customer service support 24 hours a day, 7 days a week, as well as a “live-chat” option that is available from 11:00 a.m. until 8:00 p.m., EST.
Once an account as been set-up and the data plan has been activated, the Zoombak GPS tracking unit must be charged for 24 hours before it can be placed on the vehicle to begin tracking. (PLEASE NOTE: As timing is often essential, customers needing to track immediately out of the box should be wary of this requirement, as initial use of this product will necessitate a certain amount of planning) There is one LED light on the unit that will flash amber when the battery is getting low and will retain a steady amber color when charging. When the unit is charged at capacity, the LED light will illuminate a steady green color which will indicate that the unit is ready for placement. The LED light will then flash green to signify that the unit is on and functioning. If battery life is a concern, Zoombak customers can sign up to receive e-mail or text alerts when the unit’s battery is at 25% capacity and/or when the unit is powered off due to a drained battery. After being charged for 24 hours, the Zoombak was positioned outside with a clear line of sight to acquire its first signal. Unfortunately, the unit failed to communicate with the server, meaning that it was unable to track positions or record data. Since Zoombak provides 24 hour customer care, a phone call was placed into the call center to address the technical issue. Although 24 hour technical support initially sounded wonderful, once dialogue began with the Costa Rican support team, a surprising discovery was made: The Zoombak customer support team was not a technical based support team, meaning it appeared they had pre-scripted dialogue for certain FAQs. The support team sounded as if they read their answers straight from a computer rather than listened to the various questions, making these people seem less than professional. Once it was determined that the Zoombak was defective, the unit had to be exchanged at the local electronics store where it was purchased and the whole process needed to be started over from scratch.